Customer Testimonials
I waited as long as I could to provide this review. My experience with BMW of Albany has been the most frustrating car buying experiences I've ever had; to say the least. What should have been a simply online car purchase has been dragging on now for over 3 months. And just for clarity the car war "NOT" financed, it was a cash buy for a 2018 BMW 330i xDrive GT. The process started Dec 19th and was insured & paid for in full by. Dec 21, 2024, all tax, tags, and shipping cost documented & agreed upon were paid in ... Read More DealerRater - Mar 17, 2025
I had a great experience leasing my second car from this dealership. Anthony Wilson did an amazing job answering all of my questions. His customer service skills were awesome! If your out to lease or buy a vehicle you should ask for him, I think you will be pleased!
When buying my car the person in finance was very sexist and racist. Should have been a warning to just walk away but I special ordered it online. Now every time I drop it off for service they take over 6 hours to do an oil change. When you ask at the start of the appointment a time frame they just lie and then won’t answer the phone when you’re asking where your car is because it’s been with them the whole work day. Brandon and Heather give absolutely atrocious service. I will never get a BMW again ... Read More DealerRater - Apr 6, 2024
Warning!!!! warning!!!!This dealership sold my wife a car that was purchased in order to support our family and clearly failed the safety inspection with seatbelts not functioning and having major problems with the sensors. They are extremely nice and professional during the purchase process. Now they are nowhere to be found, and no help at all. What a nightmare!!!!
Car delivered to meeting location over 1 hour late. Salesperson tried to cancel delivery after we have been on road 45 min, even though confirmed delivery day before. Upon purchase, “we owe form” indicated scratch treatment and touch up paint would be done before delivery. It was not! Car was not clean inside. Complained several times and sent email with pictures because we live 4 hours away. No response!!!!
My recent service experience was VERY disappointing. Since August 1st I had been calling the service department to schedule a regular service. It wasn’t until the 29th did BMW finally pick up my car for service after several calls to check on my scheduled appointment. After the pick up, I never received communication on the status of my vehicle. Each day I had to call the dealership to check on my vehicle. I was told on several occasions that I would receive a loaner and never got one. I went an entire work week without a vehicle and poor ... Read More DealerRater - Sep 4, 2021
Outstanding customer service. I was surprised at how quickly they completed the service. Had my car in the service bay before I completed the paperwork. I have always had great service here and would recommend not only the service department but the sales department also!
I am so happy to have Victoria as my Advisor.I will ALWAYS be GRATEFUL for the way she takes care of Me and my Car.VERY KNOWLEDGEABLE AND PROFESSIONAL.... EXTREMELY KIND!!!😃
Victoria has very good communication skills and is efficient. Always goes the extra mile I am very loyal to Albany BMW because of my trust in Rob Roy and Victoria
Tory and Chris are soooo wonderful! My experience today has made me TOTALLY worry free about any problems with my car EVER! They know their jobs and are ALWAYS eager to assist me. Thank you for your awesome customer service and for going the extra mile to ensure that things are done right!❤️😊
Tori is the best! She has always been very accommodating and it’s extremely refreshing to experience such excellent customer service in Albany, GA...she is definitely a KEEPER!
Tori is a Godsend! She was very emphatic and recognized my sensitivity; due to my mother’s transitioning! Thank God for Tori, Kay & Management & Services!
I recently bought a 430i from BMW of Albany Ga always great service. I have this is my 4th BMW. Rob Roy is the man.
Each time I have had to come to BMW of Albany, I have been greeted with a smile and wonderful customer service. Victoria is just who you need on your team to make your customers feel they can trust your dealership and that your company puts the customer first! Thank you once again for the best customer service!
Tori has great customer service skills! She also go far and beyond to keep her customers satisfied. It's has never been a time where I need her for service and she didn't come through! Thanks Tori!
My experience with the service staff has been above and beyond. Very cordial, very attentive, very friendly, and very eager to address my issue. They got me in and out very quickly. Service was Great!
Victoria was very helpful and made sure that I was kept up to date with what was going on with my BMW. Thank very you.
THe service department was very friendly and provided good service. She is always friendly and does follow up on the services provided. She arranged delivery of my vehicle to me instead of a pick up. Thank you!
Torie was amazing. Her customer support was so good, I didn't even cringe when she gave me my total. Lol! But seriously, BMW is truly blessed to have her on the team. Thank you so much!
I am very impressed with the attention to detail and professionalism by Victoria. From the on time pick up and return of my car to the video explaining everything that is going on with my car. I could not ask for a better experience.
The experience was a pleasant one especially with Ms,Hardin but,the manager never called me back an the policy for a car lender could change why should i want to give you my business if my car isn't eligible for a lender but you want me to spend five to ten thousand dollars with y'all makes me want to go elsewhere
Victoria Hardin is knowledgeable, and prompt, providing outstanding service by her understanding of the product, with updates of the progress In repairs and parts. Always pleasant with a great desire for customer satisfaction
This was my first experience with BMW of Albany and it was great! I purchased my car and the Rob was amazing. Within a couple of months I was in accident and the service department took great care of me. Victoria handled everything exceptionally. I could not have asked for an easier or better experience!
Great And Sweet Person Never Had A Bad Experience Can’t Speak Bad On Her Great Costumers Service she perfect in nun book Thank You
Victoria Hardin was very helpful and friendly and explained everything that needed to be done to our car. She made our experience at BMW of Albany great!
Victoria was fabulous to work with. She answered all my questions she was very knowledgeable about what I needed to do. She was very helpful in getting me my appointment for my car to be serviced. She was very courteous and kind. She arranged for my pick up and for me to be taken back home. Very helpful in all of the the ways that you needed to be thank you Victoria enjoyed working with you.
Tori has given me exceptional service, going out of her way to set up work on my vehicles to conform to my complex schedule, and assuring that the appropriate technician gets the job so that it’s completed efficiently. She’s a great asset for the dealership!
Victoria (Tori) always provides excellent customer service. She goes above and beyond to ensure needs are met. It is a pleasure doing business with her!
Each time I have had to bring my vehicle on to be serviced Victoria always made sure the experience was awesome. She has always been honest and very helpful. I can honestly say, this is the best customer service I have ever experienced at any dealership I have ever dealt with. Victoria is definitely an asset to the company! I just love her!!
I was very pleased with the service I received at BMW OF Albany. Everyone was very friendly. The loaner car was very nice. Thank you
My X5 needed new tires they ordered them for me over the phone and scheduled date & time for install. I arrived at time scheduled and was greeted by a friendly staff. I also received a ride home so I did not have to wait and was picked back up when car was ready. I was informed about service by text and video as well. I had a very pleasant experience!
We recently acquired our first BMW. Upon searching for the nearest service center, BMW Albany is one of the closest to Dothan, AL. Kay scheduled my service appointment and answered all my questions with professionalism and sincerity. When I arrived for my appointment Kay and Tori were friendly and thorough with my check-in. My service was completed in about 2 hours. The lobby was comfortable and Tori kept me apprised of the status of my service. I appreciated the inspection video from the Service Advisor - Daniel Wakeham. It’s helpful to hear the results directly. Even though the wait may ... Read More DealerRater - Sep 26, 2020
I would like to say it was a wonderful experience and excellent service from start to finish Victoria was easy to work with. Would highly Recommend
Tara made the service on my X5 very easy with little or no wait. The service department fixed my car very quickly. My car was waiting for me, clean and keys in it.
Even though we didn’t purchase our X5 from BMW Albany - we received excellent service! The service department went above and beyond to get my tire repair done quickly.
Always receive great service everytime I’m there. Tori is awesome . The team always welcomes you with a friendly smile and are always there to help.
Victoria Hardin is phenomenal! She is very professional and efficient. Thank you for Everything! BMW you have a real gem on your team!! Indeed a happy customer
I am always impressed with the service that I receive at this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I have a problem or issue with my vehicle, I know all I have to do is give Tori a call and it will be taken care of ASAP. She always treats me with respect and listens to and addresses any complaints that I have. When my car requires service, She makes sure to accommodate me. She always gets my vehicle scheduled as soon ... Read More DealerRater - Sep 21, 2020
Always Tori has been very professional and continues to exhibit outstanding customer service. Tori facilitated superb service and also arranged for a loaner for me, which made it possible for me to get to work on time and led my team through our quarterly benchmark discussion. Will definitely rate Tori among the top 10 percent all stars with excellent service delivery and problem solving skills. Thanks to you and your service team.
Professional service with personal care! It is always a pleasure for BMW of Albany to service my car. I know that you will provide the best service. Keep up the awesome work.
BMW always provides good service. I really appreciate the excellent customer service I always receive from Ms. Victoria Hardin and Mr. Rob Roy. Great Job!
Very good service, and took care of my car, reported the steps that was being to my car. They were very good and efficient with handling my needs.
I am very please with the service and professional advise that I received from Tori when I sent my car for service at the BMW dealership in Albany,
Tori always does a great job in keeping me informed and making sure that my service is on time. I receive regular texts from her informing me of the progress of the service that I am receiving.
I have been extremely pleased with the service of BMW of Albany and the service of Ms Hardin. They have been very efficient and met all my needs as a valued customer. I highly recommend them and I have been very pleased...Dr William R Berry III
Great service, Friendly Staff. Tori is very nice and very helpful with all my questions. Service Team Excellent. BMW of Albany will continue to be my Service provider. Thanks to all.
just took my 2017 BMW in for service. Also asked them to give me a price on new tires and 1 cracked lens on a fog light. I understand the dealership needing to make money but seriously I was charged 150.00 for them to look at the lens and tell me what it would cost me to have it replaced.
Also, the sales department is basically the same. they gave me a price on a vehicle and then when we went in to talk with the Sales Manager he promptly
jacked the price up 14995.00. I did not think people did business like that ... Read More DealerRater - Sep 16, 2020
Many thanks to Victoria for making my service appointment great. She was polite, knowledgeable and efficient in addressing my needs. I really appreciate the video by service mechanic, great addition to service. Thanks BMW Albany
Warranty issue was taken care of. Was upset about the issue but a timely fix was very appreciated. Will be back for an oil change soon.
Tori did a wonderful job making sure my service was completed in a thorough and timely manner. She made sure that I understood the work to be performed and the cost.
I went into BMW Albany to have my right front light replace. Not only did they not replace my light but also charge me for it. I paid $258 for a bulb socket they stated they replace. I was in contact with Gill the service manager and I tried calling the Good Morning Kurt several times to advise him that after two weeks of leaving their my light went back our. I took my car to BMW of Columbus and it was there that I found out that nothing had been replaced. I was charged for worked that wasn’t performed. ... Read More DealerRater - Mar 31, 2020
Visiting from out of state and they had the exact model we were looking for. Blake was amazing and attended everything perfectly throughout the process! Gave me a great price on my trade and worked to get our numbers right; Highly recommend anyone in the market to buy your next BMW from here!
Tori professionalisms was above reproach. She made what was a very difficult and stressful experience for me more bare able. She kept me informed as to the progress of my vehicle. She answered questions. Respond to text in a timely manner. I’m very pleased with the service I received from BMW of Albany. Thank you.
From the time we arrived this morning until we left the dealership, everyone was friendly and willing to make our time there while waiting for the service in our vehicle as pleasant as possible.
I originally had to have my car towed due a flat tire, which was quite stressful to say the least. I had plans to go out of town for a retirement celebration for my best friend. It was so great to see that my vehicle received a complete checkup to make sure everything was fine. The surprise was to actually see the video checkup occurring. This set my soul at ease! My experience was professional from start to finish and I love everyone at BMW of Albany!! I have been a customer for many years and will remain a customer.
Ms. Hardin was both very helpful and professional in her role as my service representative. Her commitment to customer service was very evident and I applaud her in her efforts to ensure my satisfaction.
It was a pleasure buying my 540 BMW in Albany Ga.Tori,Kim,Derek and of course Rob I’m very grateful to.Rob was exceptional coming over the house to help me understand how to operate the car fully.
Victoria and staff are awesome. I had a pleasant service experience each time I bring my car in. They are always friendly and ensure my needs are addressed expeditiously.
Thanks to you Victoria Hardin and the team at Albany BWM service to continue to deliver exceptional and professional service. Very pleased with exceptional customer service and quality service. Victoria Hardin ensured my car was fixed and returned the same day. Also, she arranged for a loaner car and I was able to run much-needed errands and also made my doctor's office visit while my car was being fixed. Thank you, Victoria and the service team at the Albany BMW!!
Each time I have had to take my vehicle here I had the best customer service experience. Victoria Hardin went above and beyond to make sure she stayed in contact with us and made the process very smooth and as unstressful as possible. This is the type of service that makes the customer want to continue working with a business because she always made sure our questions and concerns were answered even via text message! Thank you Victoria for showing us that the customer does matter!
Very pleased with the service from BMW of Albany . Very friendly & knowledgeable group of people . The service was handled in an efficient manner plus I recievied a video of my service. ( my husband loved it )
They did a great job,by looking over my car for problem. They made sure I had a way back and forth to work. Thank you
Loaner was ready and they completed the service in a acceptable timeframe. Brought my car to me when it was completed. Happy customer. The ONLY problem I had was I had to call multiple times before a service could be scheduled. No one would call me back.
Ms. Victoria was very helpful & friendly. Excellent customer service. She went out of her way to help me out. I am very pleased with her service.
Tori was great. She did a lot to make my experience really good and wonderful . Tori is Victoria. She went out of her way to help me. She was very knowledgeable, precise and everything that I would want and expect as my service manager, very honest, trustworthy and fair.
Ms. Victoria was very friendly and helpful with all my needs and questions. The dealership handled my vehicle service in a timely manner. I was pleased.
Victoria is awesome. She all ways makes sure I understand the service needed for my vehicle. She checks on me while I wait to make sure I am okay until my vehicle is completed. Thanks for all you do.
Prompt service. Victoria reached out to me to answer questions and was very friendly. I will return to BMW for future service needs thank you
The Dealership is always professional and timely in performing whatever is needed . The wait time is never excessive and the staff is courteous and helpful.
I received wonderful service today, as I previously have. Victoria was caring and very knowledgeable. Victoria informed me when my car was test driven and every step that occurred during servicing, including them having it washed after servicing the vehicle, which I love. Additionally, another customer from Tifton and I were and she told me she was very happy with her recently purchased vehicle and noted she appreciated the way she was treated at the dealership. Great vehicles and great service - you can't beat it!
Victoria was great. She was very attentive and addressed all my concerns. Everyone at this dealership has been wonderful. Very satisfied with BMW of Albany.
I love going in and getting the loaner car so I don't have to sit and wait for my car. Service department is great.
Victoria is awesome! Great customer service ethics and Blake hands down to a great salesman. Very professional and made sure I was happy at the end
Victoria was very friendly, professional and courteous. She was very efficient and caring in getting my car repaired and answered all my questions in a very timely manner.
Excellent! Professional! Knowledgeable! Tori is phenomenal and has a passion for her clients. Tori is a team player! My first impression was when, Tori saw me waiting and answered my questions with details & confident of the products and services.
Very pleased with their concerns, help and kindness! This is my first bmw ,Ihave always had a a lincoln since 1970! SOO I hope I will be happy once I learn every thing!! I was hoping that my seat belts would have come out cleaner, but that's all!!
I brought car in for servicing based on fault code. Service team set me up with a loaner vehicle while part was ordered. Service techs provided detailed notes of diagnosis and repairs. Bery happy with this visit. New service manager was very helpful as well.
It’s not so much the dealership!! It’s people at the dealership like Victoria Hardin. Met me at the door, invited me into her office and took time to ask me how was my day and asked what could she do for me? Still smiling and making me feel as if I was the only customer. I felt I was important to Ms. Hardin.
This is our second BMW and our first from BMW of Albany. We had brought our other car here for service and the quality of the service department is what led us to buy our next one from them. They are friendly, caring, and thorough. They have resolved all of our service questions and have gone above and beyond what I have been used to in a service department. Our service contact, Tori Hardin, made sure that we were well taken care of and that our vehicle received excellent service. Ask for her by name! I would highly recommend buying ... Read More DealerRater - Jan 24, 2020
Pleasant atmosphere throughout the dealership. Greeted by name when I arrived (not that I'm there often). I explained the problem and they immediately addressed it, explaining the warranty coverage and how long it would take. Very timely.
Great service! Victoria was nice and pleasant to work with. She updated me frequently on the status of my vehicle. The grounds are well kept and my service was prompt.
They were thorough and alerted me to a bolt in my tire. Waiting area is nice. It was my first time visiting and they treated me well.
Victoria was very helpful and eager to take care of me as a customer. Christopher the technician took almost 10 minutes explaining in detail the issues with my vehicle.
Dealership is serving and servicing the needs of the south west ga area. I am pleased to this dealership that is close to me. Thanks
Blake was very helpful and professional at all time. He was quick at sales with paperwork and getting the deal close. Blake did a wonderful job with costumers services and sales. I advise anyone who is looking for a Mercedes to ask for Blake. Thank you Blake for putting a smile on my cousin face!
We drove from Auburn, AL to Albany and dealt with Blake Wills. Blake is great and made the process smooth and hassle-free. The entire staff was courteous and very accommodating to the customers. Highly recommend this dealership and Blake!
I live 75 miles away but made the drive because of Blake. He is the total package. Professional and caring. Please see Blake to buy your next car
Wonderful customer service unlike any previous visits! The staff was exceptional! An impressive improvement from my previous visits!! Everyone I came in contact with was friendly and warm. Tori went above and beyond to get me a loaner. If you had a negative experience previously, I recommend giving them another opportunity to serve you!
everyone was very very nice , and very helpful Victoria explain the service that was going to take place with my car as well as the coast
Service is great but price is high. Waiting area is nice with snacks and coffee. I would appreciate better pricing for regular service. Victoria was great.
BMW OF ALBANY, GA HAS A AWESOME TEAM. I DID NOT HAVE AN APPOINTMENT ON THIS DAY BUT SOME HOW THEY MANAGED TO WORK ME IN THEIR BUSY SCHEDULE. IT LOOKED AS IF PEOPLE WERE COMING FROM EVERYWHERE BUT THEY CONTINUED TO SHOW GOOD HOSPITALITY AND WORKED DILIGENTLY ON GETTING THE CUSTOMERS IN AND OUT. THANKS BMW OF ALBANY FOR ALL YOU DO.
The only dealer I will be getting my bimmer serviced at! I went for a routine oil change/ maintenance and the customer service was excellent!
When I took my car in for service, Tori was extremely friendly and helpful. She made the process smooth and stress free. I greatly appreciate her attitude and efforts.
They are very friendly and great service on loner vehicle , I had great experience and Knowledgeable service Advisor I Recommend my family and friends to service there Bmw at Albany Bmw dealership
Victoria was very nice friendly very professionally I would recommend BMW service to any body the staff was very nice have a happy new year
Ms. Victoria Hardin was very friendly an professionally. I would recommend BMW service to anybody. Merry Christmas and Happy New Year. Thanks so much for the service.
Blake Wills was great helping me to select my new BMW X5. He was very informed and knowledgeable about the vehicle along with other members of the team. Thanks for a great experience!
Victoria has excellent customer service. She ensured that my visit was convenient. I was able to drop off & pick up my vehicle in a timely manner.
Victoria Explain everything to me about my service today. She was very courteous helpful and she made me feel like I was a very important customer.
I appreciated the professionalism, efficiency and friendly atmosphere of BMW in Albany, GA. Victoria Hardin maintained an open dialogue through the whole process and kept me informed regarding progress on the maintenance items. Thank you.