“ My experience was top notch!! From the kind lady named Kay that transferred my call to Torrie in service, everyone was so nice, helpful, and professional!! I called Torrie several times during my car stay, and everytime she was courteous, explained my problems with my car, and made me feel so comfortable. Its quite reassuring when you know your vehicle is in good hands. From the time my car was delivered to the BMW dealership, Torrie followed up with me, gave me a detailed estimate on repairs,...View More ”

“ Always a pleasure ”

“ The dealership quickly got us in and determined the issue was covered under the warranty. They promptly ordered the parts and installed. I’m very pleased with the service ”

“ The dealership quickly got us in and determined the issue was covered under the warranty. They promptly ordered the parts and installed. I'm very pleased with the service ”

“ Our salesperson, Blake, was super - polite, knowledgeable, and time efficient. Really made car shopping enjoyable! The gentleman who did the final paperwork was also very accommodating and personable. We completed the documents more quickly than other times in the past. We had time to get lunch and be back home in time to see the kick-off of the GA-FL game! ”

“ The representative explained in detail the necessary service, cost and estimated time required. Everything went smoothly from start to finish of the process. I will return for any other service required. ”

“ Our salesperson, Blake, was super - polite, knowledgeable, and time efficient. Really made car shopping enjoyable! The gentleman who did the final paperwork was also very accommodating and personable. We completed the documents more quickly than other times in the past. We had time to get lunch and be back home in time to see the kick-off of the GA-FL game! ”

“ The representative explained in detail the necessary service, cost and estimated time required. Everything went smoothly from start to finish of the process. I will return for any other service required. ”

“ From the beginning to the end of my routine maintenance on my car i was treated as a valued guest. Very special indeed Michelle treated me as a friend and extended every courtesy. ”

“ Michelle is by far one of the best service managers I've dealt with since coming to Albany Motors. She is always professional and is very personable; she is a great asset to the company. ”

“ Torri in service was super helpful and knowledgeable. Calvin in parts was also helpful and knowledgeable. I would recommend this BMW dealership to everyone with a BMW ”

“ Torri in service was super helpful and knowledgeable. Calvin in parts was also helpful and knowledgeable. I would recommend this BMW dealership to everyone with a BMW ”

“ From the beginning to the end of my routine maintenance on my car i was treated as a valued guest. Very special indeed Michelle treated me as a friend and extended every courtesy. ”

“ Michelle is by far one of the best service managers I've dealt with since coming to Albany Motors. She is always professional and is very personable; she is a great asset to the company. ”

“ Tori was great to work with ... no problems ... she made sure we were in and out with great service . Tire was repaired and they even noticed I was due for an oil change and fit it in. ”

“ Tori was great to work with ... no problems ... she made sure we were in and out with great service . Tire was repaired and they even noticed I was due for an oil change and fit it in. ”

“ Great Svc, service person, knowledgeable, courteous and friendly, a pleasure to work with! I will return for both service and possibly for a future purchase. ”

“ Service performed, requested that they replace battery in remote control, however they did not do that. This was noted when i requested service but was not attended to. ”

“ The service manager was very professional and knowledgeable regarding my concerns. Torie’s level of communication during the entire process was phenomenal. The servicing of the vehicle was also done in a timely manner. I will be returning for my next service appointment. ”

“ Service performed, requested that they replace battery in remote control, however they did not do that. This was noted when i requested service but was not attended to. ”

“ Great Svc, service person, knowledgeable, courteous and friendly, a pleasure to work with! I will return for both service and possibly for a future purchase. ”

“ The service manager was very professional and knowledgeable regarding my concerns. Torie's level of communication during the entire process was phenomenal. The servicing of the vehicle was also done in a timely manner. I will be returning for my next service appointment. ”

“ Courteous, prompt and efficient. No pushy up sell. Been dealing with BMW service 40 years and my first time with this dealer. I will return ”

“ I was pleased with the service professional, Victoria, who managed my requested needs for my car. Her kindness and professional behavior were noted. She arranged for a very, very special young man to drive me home. He was an excellent driver and very respectful! When I returned to pick up my car, my car looked great! I am very pleased with my experience and great service. ”

“ I was pleased with the service professional, Victoria, who managed my requested needs for my car. Her kindness and professional behavior were noted. She arranged for a very, very special young man to drive me home. He was an excellent driver and very respectful! When I returned to pick up my car, my car looked great! I am very pleased with my experience and great service. ”

“ The salesperson was amazing! I didn’t feel pressured, and he made sure that all of my needs were addressed before he pulled my credit. The staff made sure that I was informed and the process was simple and convenient. ”

“ The salesperson was amazing! I didn't feel pressured, and he made sure that all of my needs were addressed before he pulled my credit. The staff made sure that I was informed and the process was simple and convenient. ”

“ My airbag sensor warning light came on the Sunday before I had a week long business trip. Had the early flight from Albany so I call Victoria from the Atlanta airport. We decided to have one of my employees drop the car off and she would take care of the rest. As expected and as she has done so many time before the repairs were done my car was cleaned and ready to go. ”

“ My airbag sensor warning light came on the Sunday before I had a week long business trip. Had the early flight from Albany so I call Victoria from the Atlanta airport. We decided to have one of my employees drop the car off and she would take care of the rest. As expected and as she has done so many time before the repairs were done my car was cleaned and ready to go. ”

“ been using Jax BMW service for 40 years. M6 quit and would not start. Battery discharge problem, but battery is in trunk and locked. Jax failed to return two calls for help. Never used Albany before but asked local friend to give me a name. Spoke with service manager, then Victoria, loaded car on hauler and will use them going forward for service needs. Very nice to have someone answer the phone and be helpful. Thanks Victoria ”

“ been using Jax BMW service for 40 years. M6 quit and would not start. Battery discharge problem, but battery is in trunk and locked. Jax failed to return two calls for help. Never used Albany before but asked local friend to give me a name. Spoke with service manager, then Victoria, loaded car on hauler and will use them going forward for service needs. Very nice to have someone answer the phone and be helpful. Thanks Victoria ”

“ I needed to drop off my car early and everything was ready when I arrived. The staff were very friendly, the price was quoted so there were no surprises and my car was delivered when promised. One of the services could not be performed as they had to order a part but they told me they would come get my car and bring it back so I would not be inconvenienced ”

“ I needed to drop off my car early and everything was ready when I arrived. The staff were very friendly, the price was quoted so there were no surprises and my car was delivered when promised. One of the services could not be performed as they had to order a part but they told me they would come get my car and bring it back so I would not be inconvenienced ”

“ Why in the world would they bring my car back to me on EMPTY?! And my car is always a mess! Dirt all in this time, if this happens again I will have the detail it! This has happened twice! This is horrible customer service. Each time I call to set up a maintenance it's a struggle to make one, no one is ever available. I would not recommend this dealership to anyone! ”

“ When I arrived for my appt. Victoria already had a loaner waiting for me. She informed me when it was ready for pickup and there were no issues. Prompt and professional. Very happy with the Customer Service ”

“ Service department were very friendly and did awesome job getting my vehicle back very clean. Only wished parts weren't so high but overall I'm pleased! ”

“ When I arrived for my appt. Victoria already had a loaner waiting for me. She informed me when it was ready for pickup and there were no issues. Prompt and professional. Very happy with the Customer Service ”

“ Service department were very friendly and did awesome job getting my vehicle back very clean. Only wished parts weren’t so high but overall I’m pleased! ”

“ We have a great customer service at BMW in Albany! I was never disappointed. Melissa was super awesome as always and takes good care of her customers always! I had my tires replaced and oil filter changes and everything was on time and was very professional A+ service and a wonderful experience. ”

“ Staff was very professional and helpful. ”