“ Staff was very professional and helpful. ”

“ Very friendly, professional and accommodating with time. ”

“ BMW of Albany always meets exceeds my expectations. Victoria always greets me with a smile and is very helpful. Great Staff. Great service. Thanks to all. ”

“ Victoria (Tori) and Melissa are awesome Service advisors. I took my SAV in for service and Tori ensured that I had a loaner for the days my SAV was getting serviced. Thus far, everything is running smoothly! ”

“ We had a great salesman-Blake Wills- help us with finding our ideal, awesome BMW. We traded our cars in for 2 new BMWS! Blake always goes above and beyond to help us with whatever we need. The staff are all very helpful and friendly at this dealership. ”

“ The service was excellent. The young lady was very nice and helpful. The service was fast but was a little expensive. Other than that everything was great. ”

“ This is my second experience with Melissa Thompson and each time her service has been Outstanding!! I will Always refer my friends and family to BMW of Albany. ”

“ This is my second experience with Melissa Thompson and each time her service has been Outstanding!! I will Always refer my friends and family to BMW of Albany. ”

“ Helpful service rep. Easy to schedule & they were prompt & on time as promised. Car was washed after service & looked great. I would recommend Albany BMW for car service. ”

“ Helpful service rep. Easy to schedule & they were prompt & on time as promised. Car was washed after service & looked great. I would recommend Albany BMW for car service. ”

“ Professional and friendly staff. Notified when service was completed. Staff was very professional and answered all questions. I will recommend their service to anyone needing it. ”

“ Professional and friendly staff. Notified when service was completed. Staff was very professional and answered all questions. I will recommend their service to anyone needing it. ”

“ Melissa Thompson was professional, courteous and patient during my service evaluation. She explained everything thoroughly and reviewed my recalls on my vehicle. Thank you for your help ”

“ Melissa Thompson was professional, courteous and patient during my service evaluation. She explained everything thoroughly and reviewed my recalls on my vehicle. Thank you for your help ”

“ I expected better. My appointment was at 8:30 and it took hours for them to finish. Normally when I get service I am provided a loaner but this time I wasn't. They did however give me a ride to work. ”

“ They did and awesome job and accommodated me as my schedule is usually hectic and they made it work. Victoria did a wonderful job and kept me updated on the progress. ”

“ My service was done in a professional manner and a recall for programming was also taken care of. My customer service agent was sure to update me on the progress of my service visit. ”

“ Great service department!! I would highly recommend. Professionalism is spot on and their willingness to help is unmatched! My cars will always go here moving forward!? ”

“ I am a new car owner of a BMW X5 series. The service I received was outstanding. The customer service started with my salesman. He has so much patience whenever I call.. And the customer service lady was also courteous. She made sure I had a ride to work. The people that worked on my car, took very good care of it, and they even detailed my car. Awesome service, and I am telling all my friends about BMW of Albany. ”

“ I considered driving to another dealership due to past experience but Victoria changed my mind and experience. It was outstanding from start to finish. She was friendly, understanding, helpful, assuring and confident in her technicians knowledge to diagnose and fix the issue. I waited at dealership and everyone was courteous. I even went the parts department and had a great customer service experience with Mr. Calvin and Mr. Jeremey. They answered all of my questions and gave the estimates I...View More ”

“ I am a new car owner of a BMW X5 series. The service I received was outstanding. The customer service started with my salesman. He has so much patience whenever I call.. And the customer service lady was also courteous. She made sure I had a ride to work. The people that worked on my car, took very good care of it, and they even detailed my car. Awesome service, and I am telling all my friends about BMW of Albany. ”

“ My service was done in a professional manner and a recall for programming was also taken care of. My customer service agent was sure to update me on the progress of my service visit. ”

“ I expected better. My appointment was at 8:30 and it took hours for them to finish. Normally when I get service I am provided a loaner but this time I wasn’t. They did however give me a ride to work. ”

“ They did and awesome job and accommodated me as my schedule is usually hectic and they made it work. Victoria did a wonderful job and kept me updated on the progress. ”

“ Great service department!! I would highly recommend. Professionalism is spot on and their willingness to help is unmatched! My cars will always go here moving forward!? ”

“ I considered driving to another dealership due to past experience but Victoria changed my mind and experience. It was outstanding from start to finish. She was friendly, understanding, helpful, assuring and confident in her technicians knowledge to diagnose and fix the issue. I waited at dealership and everyone was courteous. I even went the parts department and had a great customer service experience with Mr. Calvin and Mr. Jeremey. They answered all of my questions and gave the estimates I...View More ”

“ Employees showed great care and concern for the customers waiting for service and making sure you were comfortable and the wait wasn't very long. ”

“ Employees showed great care and concern for the customers waiting for service and making sure you were comfortable and the wait wasn't very long. ”

“ She listen to my needs, eager to help, also very informative. Have a very nice personally! she had the car delivered to my home, washed and clean ! great service ”

“ She listen to my needs, eager to help, also very informative. Have a very nice personally! she had the car delivered to my home, washed and clean ! great service ”

“ Good overaall Keep me updated Even though the part was on backorder It seems to be no problem now Thanks for giving me a loaner car ”

“ Thank you so much, Tori and the service staff at BMW of Albany. My older model 525i has so much sentimental value, and it was really important to me to get her running well and roadworthy. She is now running like the exquisitely engineered machine that she was designed to be. I took her on 'her favorite' winding country road yesterday to see how she performed, and she exceeded my expectations. Y'all did a great job! Thanks, too, for delivering her to me when she was done, doing the headlight...View More ”

“ Thank you so much, Tori and the service staff at BMW of Albany. My older model 525i has so much sentimental value, and it was really important to me to get her running well and roadworthy. She is now running like the exquisitely engineered machine that she was designed to be. I took her on 'her favorite' winding country road yesterday to see how she performed, and she exceeded my expectations. Y'all did a great job! Thanks, too, for delivering her to me when she was done, doing the headlight...View More ”

“ Good overaall Keep me updated Even though the part was on backorder It seems to be no problem now Thanks for giving me a loaner car ”

“ Labor price is too expensive. I love my BMW X5! Nothing drives and rides like a BMW. It’s an amazing machine. The labor prices shouldn’t be so high. ”

“ Labor price is too expensive. I love my BMW X5! Nothing drives and rides like a BMW. It's an amazing machine. The labor prices shouldn't be so high. ”

“ I came in to get my recalled airbag replaced on my GL 450 and an oil change. I was in and out in no time and customer service was great as always. ”

“ I came in to get my recalled airbag replaced on my GL 450 and an oil change. I was in and out in no time and customer service was great as always. ”

“ Took longer than expected, but was good. The service department gave an estimate of duration but missed by a few hours. Driver who picked me up for return trip was very cordial. ”