When you visit BMW of Albany without a doubt you have seen Mr. Rob Roy. Rob has been with BMW of Albany and Albany Motorcars for 24 years… . That’s right. 24 years. We like to joke and say he is the keeper of all BMW knowledge… Mr. Rob personally handles his customers through every step of the car buying process. But that personalized attention doesn’t end there.
Rob checks in regularly to answer questions, give car buying advice, and will always remember your birthday and your car-versary. On the weekends, Rob finds his quiet time in the middle of a lake… just him and the fish.
Michelle Albert, can’t get enough of us! Since moving from Buffalo, New York, in 2004,the Albany community has grown on her. She started with Albany Motorcars in 2014. Her hard work and dedication to the company and to the brand gave an opportunity for her enthusiasm for Mercedes-Benz and Albany Motorcars to flourish. After some much needed R&R, Michelle has returned to Albany Motorcars, BMW of Albany, and more importantly her customers. Michelle’s extensive knowledge, compassion, and drive has breathed new air into our service department at BMW of Albany and Albany Motorcars. We are excited for what the future holds. Please make sure you stop by and show Michelle your support and welcome her back to the team.
Have you ever wondered who that sweet voice is on the other end of the line when you give us a call? That’s Miss Kimberly Cumberbatch. Ms. Kim is a one-woman show! She is the receptionist for BMW of Albany and Albany Motorcars. Her eagerness to ensure that all of our customers speak to the appropriate party is unlike any other. Rest assured that if Ms. Kim answers the phone, you’re in good hands. Miss Kim comes in every morning with a smile on her face and joy in her heart. Her goal for each day? To ensure each customer gets the individualized attention they deserve.
